Refund policy

Return & Refund Policy
At Lumora, we strive to ensure our customers are satisfied with their purchases. Please carefully review our return policy to understand your options and our processes.

Return Eligibility:
- Products can be returned within 30 days of receipt for a full refund or exchange, provided the items are in unused condition, with original packaging and seals intact.

How to Initiate a Return:
- To start a return, email contact@lumoraclean with your order details.
- Once approved, you will receive instructions, including the return shipping address.
- Return shipping costs are the customer’s responsibility.

Refund Process:
- Upon receiving and inspecting your return, we will notify you via email. If approved, your refund will be processed and credited to your original payment method within 7 business days.
- Note: Refunds may take additional time depending on your financial institution’s processing times.

Money-Back Guarantee:
We offer a 30-day satisfaction guarantee.

Exchanges:
- Damaged or defective items can be exchanged within 30 days of receipt. Contact contact@lumoraclean.com for assistance.
- Note: Exchanges are unavailable for products that have been tampered with, misused, or damaged due to negligence.

Non-Refundable Items:
- Final sale and discounted/markdown products are not eligible for returns or exchanges.

Customs Fees:
- Any customs duties or taxes incurred for return shipments are the responsibility of the customer. If unavoidable, customs fees will be deducted from the refund.

Contact Us:
For additional questions or to initiate a return, please reach out to us at contact@lumoraclean.com We are here to assist with any concerns you may have.